Frequently Asked Questions

Categories
Ordering Information
How do I place an order with Checks Unlimited?
You may order Business and Computer checks online or you may call 1-800-954-5590 and speak with a representative for further assistance.
How do I order checks with my business logo on the checks?
Please call our customer service professionals at 800-954-5590 to order checks with a business logo.
How can I order additional deposit slips for my business checking account?
Deposit slips may be ordered online in the same manner as checks.
Can I re-order checks on line?
You may re-order online and submit it to Checks Unlimited over the Internet or you may call 1-800-954-5590 and speak with a representative for further assistance.
How do I know what branch is used for my bank?
The routing number you entered will provide us with all the necessary information for your financial institution.
How long does it take to print the checks?
After verification, standard printing time can vary, but generally takes 2-5 business days. If you need the checks sooner, we offer an in-plant rush that will cut your processing time to 2 business days. This selection may be made on the delivery options page of the site order form.
How can I cancel my order?
We apologize, but we are unable to cancel an order online. Please call 1-800-954-5590 and speak with a representative for further assistance.
I just opened an account with my bank. What documentation do I need to order checks?
You may place your order online as long as the information you provide matches what your bank has on file. Please have one of your checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order.

Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

Product
Will Checks Unlimited's computer checks be compatible with my software?
Computer checks are available in multiple formats.
Can I see a "check preview" of what I am ordering?
At this time, you cannot see exactly what your check will look like. We intend to add this capability soon.
What is your return policy if the customer is not satisfied with the checks ordered?
We have a 100% satisfaction guarantee on our products. If you are not totally satisfied with any product at any time, for any reason, call us for a full credit, product replacement or your money back. We'll even refund any shipping and handling charges you've paid! Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-954-5590.
What are duplicate checks?
Duplicate checks are comprised of alternating sheets of carbonless check paper and lighter identically numbered plain paper. The carbonless check paper automatically records every transaction onto the plain paper to create a permanent reference copy.
Shipping
When will I receive my checks?

PLEASE NOTE: Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

To determine when you could expect to receive your order, you need to consider when you placed the order and the shipping option you selected. We use the following equation:

Time to Verify Account Information + Time to Produce Order + Delivery Method Ship Time = Total Delivery Time

Example: A check order that has been verified & produced (2 to 5 days) and is sent via Standard delivery (7 to 14 days) will arrive in 9 to 19 business days.

Domestic orders can be sent via Standard Delivery, Trackable Delivery, 2-Day Delivery, or by Overnight Shipping. These selections may be made on the delivery options page. Use the following table to calculate your total ship time.

Delivery Method
Arrival Time after Verification & Production
Standard Delivery*
Your checks will arrive in 5 to 9 business days after verification & printing.
Trackable Delivery
Your checks will arrive in 3 to 6 business days after verification & printing.
2-Day
Your checks are guaranteed to arrive in 2 business days after verification & printing. (No PO Boxes)
Overnight Delivery
Your checks are guaranteed to arrive the following business day after verification & printing.

PLEASE NOTE: Accessories are shipped separately. Expect to receive accessory items in 3 to 4 weeks.

*Domestic Exceptions apply to APO/FPO, AK, HI, PR, USVI and Guam. The projected delivery time for these destinations is 15 to 20 business days after verification and printing.

InPlant Rush allows your order to be expedited through the printing process after verification; your checks will be ready to ship in 2 business days.

What if I want my checks shipped to a different address?
As a matter of protecting your security, we cannot ship check orders to a different address than the one imprinted on the order. This is one of the ways Checks Unlimited ensures the security and protection of your personal and financial information.
How can you track an order that was sent by mail?
For status of your order(including phone, mail, and Internet orders), please click here.
Pricing
How is the price for Shipping & Handling calculated?
To make online ordering as simple as possible for our Customers, we group the charge for shipping and handling into one single combined price. Prices for any of our expedited delivery services are in addition to the normal per unit shipping & handling fee.
I saw a printed advertisement for a special offer. Can I get this special offer when I order online?
Yes. If you see a special offer on one of our print advertisements, please look for the "Offer Code" and directions that are printed within the ordering instruction of the ad. To redeem the offer online, please follow the below guidelines:

Instructions

  • Place items you want into your Shopping Cart.
  • Enter the Offer Code in the Offer Code box on the Shopping Cart page and then, click "GO".
  • This respective Offer will be applied to your order.
  • May I use a coupon when ordering online?
    Presently, you may only use a coupon if you mail it with your order. We are unable to process coupons online.
    How are taxes calculated on orders?
    Taxes are currently collected for Colorado, Kansas, Maryland, New Jersey and Ohio residents.
    Contact Us
    Is there a phone number where I can reach or contact you to place an order?
    To place a telephone order or speak to a business checks representative about your business check, computer check or desk set order, please call 1-800-954-5590 Monday through Friday from 6:00 AM to 9:00 PM and Saturday from 7:00 AM to 3:30 PM Mountain Time.
    What is your return policy if the customer is not satisfied with the checks ordered?
    We have a 100% satisfaction guarantee on our products. If you are not totally satisfied with any product at any time, for any reason, call us for a full credit, product replacement or your money back. We'll even refund any shipping and handling charges you've paid! Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-954-5590.
    Will you replace my existing checks if I change Banks?
    Existing checks are not replaced free of charge. However, if you open a new account you qualify for the introductory offer on your new supply of checks.
    What is your mailing address?
    Our address is:

    Checks Unlimited
    P.O. Box 18500
    Colorado Springs, CO 80935-8500.
    What is your E-mail address?
    How can I request a catalog?
    Use the Request a Catalog link on our site, or please call a respresentative at 1-800-954-5590.
    I received a request for additional information on my order because you were unable to verify the information with my Financial Institution. Can I mail in my order instead?
    If you would rather mail in a separate order, please request the cancellation of your internet order and mail in an order form with a voided check, payment check (from the same account) and order information. Our address is:

    Checks Unlimited
    P.O. Box 18500
    Colorado Springs, CO 80935-8500.
    What do I do if I get an error message?
    If an error message occurs, please try again at a later time. Because we strive to provide Customers with an error free online experience, we apologize for any inconvenience. If you would like to place your order by phone, please call 1-800-954-5590.

    We want to resolve the problem as quickly as possible. Please email or call us.

    Please provide the following information:

  • Date and time problem occurred
  • Operating system (e.g. Windows 98, Windows NT, Mac System 8)
  • Browser (e.g. Netscape Navigator 4.0, Internet Explorer 5.0)

  • Security

    What security features do you offer on your checks?

    Checks Unlimited uses the most advanced security features in the industry for your checks.

  • MicroPrint Signature Line appears as a dotted line when photocopied.
  • Chemical Protection stains or spots appear with chemical alteration.
  • Erasure Protection appears when document is erased.
  • Security Screen on back of check.
  • Why should I feel safe when entering my bank information and credit card information
    We take steps to insure the privacy and security of all our customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information over the Internet by providing:

  • Server Authentication-keeps out imposters.
  • Privacy using encryption-keeps out eavesdroppers.
  • Data Integrity-keeps out vandals.

    If you are unsure about the security of ordering online, we would be happy to process your order over the phone at 1-800-954-5590, or by mail.

    Please review our Privacy Policy for more detailed information.
  • Your advertisements mention AMOCA. What is that?
    AMOCA stands for the American Mail Order Check Association. Members of AMOCA guarantee that the checks they manufacture meet or exceed the standards set by the American National Standards Institute Committee.
    Will my financial information remain confidential?
    YES! Checks Unlimited guarantees that your bank account information will remain confidential and be used only to produce your financial documents. Please review our Privacy Policy for more detailed information.
    What is EZ Shield Plus?
    Ez Shield Plus is the only service that delivers both check fraud protection and identity restoration with your check order, within a 2 year period. Ez Shield Plus provides up to $25,000 in check fraud reimbursement within 72 hours. Should you become a victim of identity theft, you will receive help from a licensed and certified personal advocate who specializes in identity restoration.
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    Checks Unlimited, P.O. Box 18500, Colorado Springs, CO 80935-8500
    © 2016 Direct Checks Unlimited Sales, Inc.